Local Government Exceeds Service and Compliance Benchmarks.
A local government municipality that serves more than 350,000 citizens was required to meet new public reporting and compliance laws. The old paper-based Excel spread sheet system for monitoring 300 performance metrics would leave officials short of new requirements. Bitam created a digitized enterprise performance management system that delivered reports 600% faster.
Case Study: A local government municipality that serves more than 350,000 citizens was required to meet new public reporting and compliance laws. The old paper-based Excel spread sheet system required 5 full-time employees but remained slow and arduous and a broad-
based system modernization of hardware and software was not feasible. Implementing Bitam dashboards, officials were able to monitor more than 300 performance metrics,
create reports for senior official review and disseminate information 600% faster to its citizens and fulfilled its compliance requirements.
Results
600% improvement in
report delivery exceeds
compliance standards.
Dashboards alert officials
to trends, root cause
analysis and corrective
actions
Bitam Solution
Enterprise Performance Management system efficiently creates digitized reports for speedy generation and analysis
Issue
Paper-based reporting
system was labor-intensive and would not meet new
compliance laws
Limited budget and timeline for system overhaul and
modernization
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